Delete your account
PSM and PSM Mobile, by Axera Innovations
PSM (Package for School Management) is a school management system made by Axera Innovations (U) Limited. Schools use it, with the PSM Mobile app for their staff, to keep their official records: admissions, marks and report cards, fees and payments, attendance, and more.
This page explains how to close a PSM account, what is removed when you do, and what is kept. Because PSM holds a school's official records, closing an account does not erase everything connected to it. What can be removed depends on who you are.
Parents and guardians: MyChild accounts are deleted from the MyChild app, and the MyChild website explains how. Your contact details on your child's school record belong to the school; ask the school to change or remove them.
How to ask for your account to be deleted
School staff
- Ask your school's PSM administrator to deactivate your account. Your account belongs to the school, and the administrator can close it straight away.
- If you can no longer reach your school, use the request form below and choose Close my staff account, or email privacy@psm.co.ug. We confirm the request with you, pass it to the school, which decides it, and tell you the outcome within 30 days.
Schools
- A school administrator can download a full copy of all the school's data at any time, and ask for the school's PSM account to be closed, in PSM under Settings > General > Data & Account.
- PSM confirms the closure with the school before it takes effect. If you cannot sign in, use the request form below and choose Close our school's PSM account.
What is removed, and what is kept
School staff (PSM and PSM Mobile)
Removed when your account is closed
- Your sign-in to PSM and PSM Mobile, on every device.
Kept, and why
- The records of the work you did, with your name on them: marks you entered, payments you recorded, registers you took, approvals and comments you gave, and messages you sent. They are part of the school's official records, kept for as long as the school uses PSM. Schools rely on them for academic and financial accountability, audits and the settling of disputes, and they would not be reliable with names taken out.
- Your staff record (name, contact and employment details), which your school keeps as your employer and decides how long to retain.
- Security logs of sign-ins and sensitive actions, kept for 5 years.
Schools
When a school's PSM account is closed
- Sign-in stops for everyone at the school.
- A full copy of all the school's data, every record and every uploaded file, can be downloaded for 90 days.
- After those 90 days, the school's data is permanently deleted from PSM.
Kept, and why
- PSM's own invoices to the school and the payments the school made to PSM, which are financial records and are kept for 7 years.
- Unpaid PSM invoices remain payable after the school closes.
How long information is kept
| Information | How long it is kept |
|---|---|
| A school's records (pupils, staff, marks, reports, fees, attendance and the rest) | For as long as the school uses PSM, then 90 days after the school's account is closed |
| Payments, invoices and other financial records | 7 years |
| Security logs of sign-ins and sensitive actions | 5 years |
| Daily backups | Deleted information is gone from backups within 30 days, as older backups are replaced. Backups are only ever used to restore lost data. |
More detail is in our Privacy Policy.
Request form
Contact
Axera Innovations (U) Limited, makers of PSM, PSM Mobile and MyChild
Email: privacy@psm.co.ug
Phone: +256 39 3612767
If anything about how we handle your request concerns you, please tell us and we will gladly look into it. The Personal Data Protection Office of Uganda, which oversees how personal data is handled, is also there to help.